Tech Notes

Internet Connection / NAT/ Firewall

When I connect my Cable Modem to the WAN interface on my GallantWEB, the link light does not light up. Is this normal?

The light on both the WAN and LAN card is fast ethernet signal (100 Mbit/s) indicator, if a line of 10 Mbps or less is connected, the light will not light.

I am able to send email via the GallantWEB but none of my workstation is able to browse the Internet. How do I fix this?

The name server (DNS) server you used on either GallantWEB or your workstation might not resolve the DNS properly. Verify the DNS server you used.

I'm trying to configure NAT Service but the button is yellow indicating the service is not available.  I am not using the box for assigning IP address.

The NAT (internet sharing/forwarding) service is available only the GallantWEB operate in a router mode (both interfaces are active.) When GallantWEB is operating as server mode (only LAN interface is active), the NAT service is disabled.

I have a network with 5 Internet IP addresses. Can I configure my GallantWEB to use all the 5 IP addresses?

GallantWEB uses only one IP address since virtual hosting on GallantWEB allows multiple domains mapped to one IP address.

I need port 82 to be open so remote locations can access the Citrix server. Please advise

You need to configure the NAT rule to redirect (TCP 82) to your Citrix server. Refer your User’s Manual page 82 for example.

You also need to configure the Citrix server to use GallantWEB as default gateway.

Is there a way to open a port for 3389 to use windows terminal server from remote client?

If you run a windows terminal server, you need to redirect the terminal traffic to the server. You can configure this under NAT. Refer page 82 on User's Manual for example.
You also need to configure the terminal server to use GallantWEB as Default Gateway.

Email Hosting

How do I increase the limit on the email attachment size on my GallantWEB?

From the File Management, you can edit the /etc/postfix/main.cf file and increase the value for message_size_limit from 20480000 (20MB) to a greater value.
Please note very large email will take longer to deliver and will slows the network significantly.

I configured my GallantWEB to run behind another router. I can send e-mail via GallantWEB but cannot receive any incoming email. 

Configure your router to redirect incoming SMTP (TCP 25) traffic to GallantWEB.
You also need the MX (mail exchange) record in yourDNS zone to divert email to your router.

I migrated my email hosting to a GallantWEB server. However I would like to keep my old email address format with a dot in them (x.username@mydomain.com). How do I do that?

GallantWEB takes only lowercase alphanumerical as username/email address. If you need "." as part of your email address, you can create an alias name with a "." and map it to normal username on GallantWEB for example, an alias name “x.username” to destination “username.”

I have two domain names (domainx.com and domainy.net) hosted on one GallantWEB. When I send emails the sender address always refer to domainx.com (username@domainx.com). How can I send email with sender address from domainy.net?

You need to configure your email client/AnywhereEmail and create an appropriate user profile on what email address to use. The server will always use the default domain (domainx.com) if sender’s address is not specified on user profile.

When I connect from Outlook Express, I receive the following error message:
The connection to the server has failed. Account: 'user', Server: 'mail.mydomain.com’, Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
What should I do?

Disable SSL encryption on SMTP server option under Outlook Express. Reboot the PC and try again.

How do I erase all old emails for a user?

The best method is to log in from the email client program and remove the emails.
Alternatively you can use the File Management tool to locate and delete the email box file at /home/*username*/mbox".
This should erase all old messages.
Please note all deleted emails are not recoverable.

Is there any solution I can implement on my GallantWEB to filter email spam?

Currently there is no solution for Spam filtering on GallantWEB. However the new Mozilla email client (http://www.mozilla.org) does include a very powerful spam filter engine.

Web Hosting

Does my GallantWEB support Front-Page Extensions 2002?

Front-Page Extension 5.0 (2002) is not support on GallantWEB.

Does the Web server support ASP web pages?

ASP is a proprietary solution from Microsoft. You need special software from Chillisoft (Sun) to support ASP on Linux

I am trying to set up a shopping cart on one of the sites on my Gallant web. But I am unable to locate the MySQL server information. Please advise.

MySQL is located on the /usr/local/mysql/ folder, the hostname is "localhost", the username is "root" and the password is “” (no password).

My perl script requires the sendmail program, where is sendmail located on GallantWEB?

On GallantWEB, Sendmail is located at /usr/sbin/sendmail.

I would like to add a perl script to my website page but cannot figure out how to get it to execute the script.

First of all, make sure you place your perl script file on the /cgi-bin/ directory under to correct web directory and the file permission is set to755 (rwxr-xr-x).

IPSec /PPTP VPN Hosting

Does GallantWEB support PPTP VPN for Macintosh client?

Macintosh computers do NOT ship with VPN client and that prevents the possibility of using the GallantWEB PPTP VPN with Macintosh client.

I managed to connect to GallantWEB PPTP VPN but I am unable to see other computers on the network. Please advise.

This problem usually happen when the master browser is not synchronized on your client computer. You can select "Start" and select "Run" then enter
"\\*computername*" (*computername* is the hostname of any windows machine on the network).  This will bring up the machine.

I received the following error when I try to connect PPTP VPN from my Windows 98 computer:
Error 691: The computer you have dialed in to has denied access because the username and/or password is invalid on the domain.
Please help.

You receiving error 619 because the username or password you used are incorrect.
Common on Windows 95/95/ME/NT, windows automatically append the NT domain information into the user name you used and lead to an invalid username being sent. 

To resolve the problem:
Open "Control Panel" and select "Network."
On the "Configuration Tab", select "Client for Microsoft Network" and click on "Properties."
On the "Client for Microsoft Windows Properties" windows, UNCHECK "Log on to Window NT domain" and delete the entry at the "Windows NT Domain" box (must be empty).
Reboot your windows and try to connect again.

FTP Hosting

I am unable to see the files I uploaded (onto /upload folder) on the GallantWEB server.

The /upload is a reserved folder accessible only to the administrator. Normal/anonymous FTP users can upload file onto the /upload folder but will not able to see or download those files. Only the administration can access those file and reorganize them into other accessible folders.

Anywhere Email

My email is working fine from my email client but AnywhereEmail is not working when accessed over the Internet. Please advise.

Anywhere Email requires the DNS entries to work correctly. Your fully qualified hostname "mail.mydomain.com" is not defined in your DNS zone.
Contact the DNS hosting provider to add an "A" record for your hostname "mail.mydomain.com" refer back to your Internet IP address.

I received the following error message when I access the AnywhereEmail. Do you know what I need to do to fix it?

Warning: mysql_db_query is deprecated; use mysql_select_db() and mysql_query() instead in /usr/local/horde/imp/lib/db.mysql on line 53
Warning: Cannot add header information - headers already sent by (output started at /usr/local/horde/imp/lib/db.mysql:53) in /usr/local/horde/imp/templates/doctype.inc on line 8

The errors messages indicate a version conflict in the mysql database. This usually happen after you upgrade from version 3.1.0 to 3.1.1 sp2.
To correct this problem, edit the "/usr/local/lib/php.ini" file and modify the "display_errors" value to "Off". Save the changes and restart the GallantWEB.

System Maintenance

I lost my GallantWEB administrator password, how do I remedy the situation?

All passwords on GallantWEB are encrypted and irretrievable if lost. Reloading the GallantWEB software will reset the password to default (“super”) and all configurations back to factory settings. Refer to the GallantWEB User's Guide for instruction on reloading the software.

My GallantWEB was not properly shutdown, when it restarts, the LCD display shows “Boot from disk…” and it never goes any further. What should I do?

There are some uncorrectable data corruptions on your GallantWEB and it is unable to operate normally.
Connect a keyboard (PS/2) and a monitor to your GallantWEB.
You should see a system error message "unexpected consistency detected, please run FSCK manually..."
Enter your administrator password and hit enter (the password is hidden.)
At the Linux shell ([root@hostname]#), enter "e2fsck /dev/hda3" and hit enter, to execute the fsck program (equivalent of scandisk in windows).
Answer "y" (yes) for all problems detected, after the fsck is completed, enter "reboot" at the Linux shell and the system will restart and operate normally again.

When I launch the GallantWEB Administration Program (GallantWIZARD), I received the following error message:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, support@gallantry.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

This error indicates there are corruptions to the GallantWEB Administration Program (GallantWIZARD). Run the Recovery Program to reload the GallantWEB Administration Program.

When I run the Recovery Program from Windows XP, I received the following error message:

WARNING: All contents on the GallantWEB hard disk
will be erased during the recovery process.
Received IP configuration request from MAC Address 0040CA9730E9.
Sending IP configuration to MAC Address 0040CA9730E9:
IP Address: 10.0.0.2
IP Netmask: 255.255.255.0
Download From: 10.0.0.1
Boot File: nbkernel
Mount Point: /d
Received file transfer request for nbkernel from 10.0.0.1.
And then it hangs doing nothing. What should I do?

On Window XP some built-in programs conflicts with the Recovery Program. You need to disable and uninstall any Firewall/Content Filtering/Remote Assistant program installed on Windows XP and restart the Recovery Program again. Whenever possible avoid running the recovery program from Windows XP computer.

Is SSH included on GallantWEB?

SSH is already running on GallantWEB. You need a SSH client and a valid login to access the SSH.

My GallantWEB is used for internal email service and it is not connected to the Internet.  How do I set the date and time on my GallantWEB?

Telnet into GallantWEB (in DOS prompt type "telnet 10.0.0.1") and log in as "admin" after logged in enter "su -l" and enter the password for super.
At Linux shell, enter "date MMDDhhmmYYYY" where MM are two digits months, DD are two digits date, hh are two digits hour, mm are two digits minutes and YYYY are 4 digits year (for example 11:40 pm March 22, 2002, you enter "date 022211402002) and hit enter.

I installed additional memory onto my GallantWEB (version 3.1.0) but the server do not recognized the additional memory added. What should I do?

GallantWEB Software version 3.1.0 do not recognize the memory greater than 64MB. This issue is remedied since software version 3.1.2

Is it possible to add a second hard drive onto my GallantWEB?

GallantWEB is designed and optimized with current hardware platform. We do not encourage nor support any customization to the hardware platform.