Gallantry On Call -
Telephone and Email Technical Support Plan

Thank you for considering purchasing Gallantry On Call. Please print and keep this document and all related confirmation information in a safe place. These documents will serve as valuable reference guides and will help you determine what is covered by the Plan.

Please note that at this time, this program is available in the U.S. only.

Terms and conditions of the Plan service:

1. Gallantry On Call Plan. Your service agreement will run for the 365 calendar days following your activation and end at midnight Pacific Time on the last day. Service is available during the hours Gallantry designates. Gallantry reserves the right to change service times. Although you will have access to a separate telephone number for service calls you may incur waiting time for agent access.
2. You are purchasing access to Gallantry's telephone and email support service that provides consultation on Gallantry products. Gallantry does not promise it can or will successfully resolve every problem or question, only that Gallantry will attempt to do so.
3. Telephone and email support is limited to support for the specific Gallantry product identified in the registration and the associated Gallantry software.
4. Telephone and email support expressly excludes all non-Gallantry branded hardware or software, even if such software operates on your Gallantry product.
5. Gallantry manages the telephone and email support by "incidents." An incident is defined as a single technical issue that results in a request for technical support. Once a Gallantry technical support technician provides you with a solution or advises that no further resolution is available, closes the case, and the case is not reopened during the ensuing five (5) days, the incident is considered resolved and the case closed. Gallantry reserves the right to determine when to close an incident.
6. While there is no set limit to the number of calls or emails that you can make during the year, Gallantry reserves the right to terminate this Agreement at any time if you have abused the service with excessive calls or excessive incidents, engage in threatening or abusive behavior toward telephone or email agents, or engage in any fraudulent or misleading activities related to your telephone support. If Gallantry terminates your Agreement pursuant to this provision, Gallantry will refund the unused portion of your purchase price on pro rata basis based on length of contract term remaining.
7. IN NO EVENT WILL GALLANTRY BE LIABLE FOR ANY DAMAGES OR INCUR ANY LIABILITIES AS A RESULT OF, OR IN ANY WAY RELATED TO, THE SERVICES PROVIDED TO YOU UNDER THIS AGREEMENT, INCLUDING CONSEQUENTIAL OR INCIDENTAL DAMAGES.
8. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH BY GALLANTRY OF THIS AGREEMENT IS TO TERMINATE THE AGREEMENT AND RECEIVE A PRO RATA REFUND OF YOUR SERVICE FEE. IN NO EVENT WILL GALLANTRY'S LIABILITY TO YOU UNDER ANY THEORY EXCEED THE FULL AMOUNT OF THE FEES PAID BY YOU TO GALLANTRY.
9. This Agreement represents the entire understanding between Gallantry and you related to the provision of the telephone and email services of the Plan and is governed by the laws of the State of California.
10. Plan coverage is for the specific Gallantry product enrolled. Customers who want to have multiple Gallantry products covered will need to purchase a Gallantry On Call Plan for each such product.

Cancellation Policy:

Gallantry offers a 30-day money back guarantee on your Gallantry On Call Plan purchase under the condition that no services offered by the Plan have been rendered to the customer by Gallantry Technologies, Inc.

Canceling Gallantry On Call Plan:

The amount paid (promotional price) for the Gallantry On Call Plan will be reimbursed if canceled within 30 days and no services offered by the Plan have been rendered to the customer by Gallantry Technologies, Inc.